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Why Great Experience Design Begins With Empathy

    Recently, I was chatting with a friend about an online workshop I’d signed up for—a session whose topic should have kept me energized from start to finish. Instead, I found myself wondering whether I should… 

    Newbies meeting

    Learning That Reshapes Mindsets

      Provide new hires with an experience that illustrates your mission. I was having a one-on-one with a trusted client when she said: “I don’t understand why our new hires need everything spelled out. We train… 

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      Why Hire a Fractional Executive?

        A better option for nonprofits and smaller businesses to gain custom solutions. One of my very first jobs out of college was to be the executive director of a very tiny non-profit serving the oldest… 

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        Constraints Fuel Your Best Ideas

          How I use constraints to generate novel and interesting solutions to even the most complex problems. Ever stare at a blank page, overwhelmed by infinite possibilities? The “blank canvas dilemma” is real. We often think…