Recently, I was chatting with a friend about an online workshop I’d signed up for—a session whose topic should have kept me energized from start to finish. Instead, I found myself wondering whether I should… Why Great Experience Design Begins With Empathy
Provide new hires with an experience that illustrates your mission. I was having a one-on-one with a trusted client when she said: “I don’t understand why our new hires need everything spelled out. We train… Learning That Reshapes Mindsets
A better option for nonprofits and smaller businesses to gain custom solutions. One of my very first jobs out of college was to be the executive director of a very tiny non-profit serving the oldest… Why Hire a Fractional Executive?
A small organization for medical professionals wanted to create an upskilling program for its members on a subject that required nuance and sensitivity. The challenge was how to support skill acquisition for their geographically distributed… Case Study: A Mentorship Model
A global leader in consulting wanted to scale a training program to all mid-level managers who needed or had an interest in deepening their management skills. During the Pandemic, a large consultancy firm began to… Case Study: Strengthening Remote Connections
A medical supplier wanted to support the businesses of medical professionals because these professionals went into their line of work because they were, at their core, healers — and not business people. Asking them to… Case Study: Business Skills for Healers
How I use constraints to generate novel and interesting solutions to even the most complex problems. Ever stare at a blank page, overwhelmed by infinite possibilities? The “blank canvas dilemma” is real. We often think… Constraints Fuel Your Best Ideas