Provide new hires with an experience that illustrates your mission.
I was having a one-on-one with a trusted client when she said: “I don’t understand why our new hires need everything spelled out. We train them well. But when something unexpected comes up, I can’t predict what they’ll do.”
Sound familiar?
Your “newbies” check all the boxes. They know the facts. They have the skills. They’re smart and hardworking. And yet… when the situation doesn’t match the textbook, they freeze. Shouldn’t they just get it?
Short answer: no.
Longer answer: no, because they’re still seeing the world through their old point of view.
That’s the biggest difference between children and adults in learning: adults already bring a worldview—mental models shaped by prior experience.
Imagine you’re running a luxury hotel. You’ve just hired people from an organization where “cost containment” was the sacred value. They learned: don’t replace soap until the next guest, don’t provide more towels than the minimum. Now they’re in your hotel, where your entire mission is to create a luxury experience. Suddenly, doing “just enough” isn’t the goal—it’s to do whatever it takes to surprise and delight the guest.
The lesson?
You don’t just train for tasks. You help people transform their perspective. And you do that by giving them an experience that illustrates your mission—and the reflection time to connect it to their own worldview.
That’s how you move from compliance to commitment. From training to transformation.
If you’re leading a team and wondering how to reframe training so your people see the world the way your mission requires, let’s talk. I work with smaller companies and non-profits like you to design learning that reshapes mindsets—not just skill sets.
Let’s talk!